P r i v a c y P o l i c y

Flores Cleaning Services Inc. ("Flores," "we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We comply with all applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada's Anti-Spam Legislation (CASL).

Personal Information

We may collect the following types of personal information:

• Name and contact information (email address, phone number, mailing address)
• Business or organization name
• Service location and property details
• Payment and billing information
• Communication preferences
• Service history and feedback

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our site
• Referring website or source
• Cookies and similar tracking technologies

We use the information we collect to:

• Provide and deliver our cleaning services
• Process payments and maintain billing records
• Communicate with you about our services, appointments, and updates
• Respond to your inquiries and customer service requests
• Send marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations
• Prevent fraud and ensure security
• Analyze usage trends and optimize user experience

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers:We may share information with trusted third-party service providers who assist us in operating our business (e.g., payment processors, scheduling software, email service providers)
• Legal Requirements:We may disclose information if required by law, court order, or government regulation
• Business Transfers:In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity
• With Your Consent:We may share information with your explicit consent for specific purposes
• Protection of Rights:To protect the rights, property, or safety of Flores Cleaning Services, our clients, or others

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure socket layer (SSL) encryption for data transmission
• Regular security assessments and updates
• Restricted access to personal information on a need-to-know basis
• Employee training on privacy and data protection
• Secure storage and disposal of physical and electronic records

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but will notify you of any breach as required by law.

Under Canadian privacy laws, you have the following rights:

• Access:Request access to the personal information we hold about you
• Correction:Request correction of inaccurate or incomplete information
• Deletion:Request deletion of your personal information (subject to legal retention requirements)
• Withdrawal of Consent:Withdraw your consent for marketing communications at any time
• Portability:Request a copy of your personal information in a portable format
• Complaint:Lodge a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

To exercise any of these rights, please contact us using the information provided at the end of this policy.

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality and performance

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a new "Last Updated" date. We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes acceptance of the updated policy.